ST

Janani — India's women-led farm-to-home marketplace

Janani
Account

Customer policies · Parts IV, VI and VII

Terms of Use, Charges & Support

The terms between you, the Seller and Samanvaya Trust, including pricing, incentives and support. Document ST/JAN/POL/2026/01, Version 1.0, effective 21 September 2026.

The platform and the operator

  • Janani is a marketplace operated by Samanvaya Trust. Sellers are women entrepreneurs, self-help groups and rural producers, identified on each product page.
  • Registered office: #1638/12, 8th A Main Road, Sahakarnagar, Bengaluru – 560092, Karnataka. Additional office: #58, Hanumanthapura, Jagalur, Davangere – 577528, Karnataka.
  • GSTIN 29CEWPS9598K2ZQ · Udyam Reg. UDYAM-KR-03-0028053.

Eligibility and the contract of sale

  • You must be 18 or older, competent to contract, and provide a delivery address within Karnataka.
  • The contract of sale is between you and the Seller, facilitated by Samanvaya Trust, and is formed when the order is confirmed.

Prices and charges

  • All prices are in Indian Rupees and are inclusive of applicable taxes, including GST where applicable.
  • No platform fee, convenience fee, packaging fee or payment-processing fee is charged to the customer.
  • The total payable is the product prices plus the delivery charge: ₹40 where the item value is below ₹499, and free from ₹499 upwards.

First-order benefit

  • New customers receive 10% off the order value, up to a maximum of ₹100, on orders of ₹299 and above.
  • The benefit may be used once per customer, mobile number and address.

Referrals and Janani Credit

  • When a person you refer registers and their first order of ₹299 or more is delivered, you and they each receive ₹50 in Janani Credit.
  • Credit is valid for 90 days, may be used on orders of ₹299 and above, is non-transferable and is not redeemable for cash.
  • Self-referral or any misuse of the scheme forfeits the credit.
  • Order Again rebuilds a past cart at current prices and availability.

Acceptable use

  • Do not use the platform for fraud, do not misuse incentives, and do not scrape or copy the platform's content.
  • By posting a review you grant Samanvaya Trust a licence to display that content on the platform.

Intellectual property and liability

  • The name Janani, its logo, design and software vest in Samanvaya Trust.
  • Liability is limited to the amount paid for the order concerned. Nothing here limits your rights under the Consumer Protection Act, 2019.

Customer support

  • Telephone and WhatsApp: +91 9019932178 and +91 7259907748. Landline: 080-49933246. Email: info@samanvayagroup.org.
  • Support hours are Monday to Saturday, 10:00 to 18:00, excluding public holidays.
  • Complaints are acknowledged within 48 hours. To escalate, write to info@samanvayagroup.org with the subject “Escalation – Order [number]”.

Governing law

  • These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have jurisdiction. The English text prevails.