Customer policies · Part V

Privacy Policy

Effective 21 September 2026 · Last updated 2 October 2026. This policy explains how Samanvaya Trust collects, uses, shares and protects personal information when you use Janani at jananiretail.com.

Who we are

Samanvaya Trust operates Janani and the website jananiretail.com. References to “Janani”, “we”, “us” or “our” in this Privacy Policy mean Samanvaya Trust.
Our registered address is #1638/12, 8th A Main Road, Sahakarnagar, Bengaluru – 560092, Karnataka, India. You can contact us at info@samanvayagroup.org or +91 9019932178.

Information we collect

We collect information that you provide when you browse, create an account, place an order, subscribe, contact support or otherwise use Janani. This includes your name, mobile number, email address, delivery address and PIN code.
We also collect order and transaction details, such as products purchased, amounts, payment method, payment status and transaction reference. We may collect device and usage data, including browser type, device type, IP address, pages visited and interactions with the service, together with support messages and preferences.
We use cookies and similar technologies as described below.

How we use your information

We use personal information for order fulfilment and delivery, processing and confirming payments, providing customer support, account management, sending service and order updates, preventing fraud and misuse, meeting legal and regulatory obligations, and improving Janani and its services.
We send promotional communications only where you have given consent or where permitted by law. You may opt out at any time without affecting essential order and account communications.

Cookies

Janani uses cookies and similar technologies to keep the website working, remember preferences and sessions, understand how the service is used, improve performance and help prevent fraud. You can control non-essential cookies through your browser settings, although disabling necessary cookies may affect account, cart or checkout functions.

Payment information

Samanvaya Trust does not store your card number, CVV, UPI PIN, internet-banking password or other card, UPI or bank credentials. Online payment credentials are entered and handled securely by our payment gateway, Razorpay, under its own privacy and security practices.
Janani receives only limited payment information needed to manage your order, such as payment status and a payment or transaction reference ID.

Information sharing and third parties

We share only the information reasonably necessary to provide the service. This may include sharing order and delivery details with the relevant sellers; delivery partners, including India Post and Shiprocket; the payment gateway, Razorpay; and service providers that support communications, hosting, security and customer care.
We may disclose information to government bodies, regulators, courts or law-enforcement authorities where required by law or necessary to protect legal rights. We do not sell, rent or trade your personal data.

Data security

We use reasonable administrative, technical and organisational security measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures include SSL/TLS encryption for information transmitted between your browser and jananiretail.com, access controls and restricted access to personal data.
No method of electronic transmission or storage is completely secure, but we review our safeguards and take reasonable steps appropriate to the nature of the information we handle.

Data retention

We retain personal information only for as long as necessary to provide the service, fulfil orders, maintain accounts, resolve disputes, prevent fraud, enforce agreements and meet tax, accounting and other legal requirements. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

Your rights

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate or incomplete information, request deletion, withdraw consent, or opt out of marketing and promotional communications. Withdrawing consent does not affect processing already completed lawfully and may limit services that depend on that information.
To exercise any of these rights, email info@samanvayagroup.org from the address associated with your account or include enough information for us to verify and respond to your request.

Children’s privacy

Janani is intended for users aged 18 years and above and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to us, contact us so that we can review and delete it where appropriate.

Compliance with Indian law

This Privacy Policy and our handling of personal information are intended to comply with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules, 2011), and the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023), together with applicable rules and amendments.

Changes to this policy

We may update this Privacy Policy when our services, practices or legal obligations change. We will publish the revised policy on this page and update the date shown above. Material changes may also be communicated through Janani or another appropriate channel.

Contact us

For privacy questions, concerns, complaints or rights requests, contact Samanvaya Trust at info@samanvayagroup.org or call +91 9019932178.
Registered address: Samanvaya Trust, #1638/12, 8th A Main Road, Sahakarnagar, Bengaluru – 560092, Karnataka, India.